FAQ
1
who are we?
We are based in Guangdong, China, start from 2008,sell to Southern Europe(35.00%),North America(25.00%),Africa(11.00%),South America(10.00%),Western Europe(10.00%),South Asia(2.00%),Central America(2.00%),Oceania(1.00%),Eastern Asia(1.00%),Eastern Europe(1.00%),Domestic Market(1.00%),Mid East(1.00%). There are total about 11-50 people in our office.
2
how can we guarantee quality?
About the quality, we have been the exporter for 16 years, and our productions are complied by GB/T19001-2008,ISO9001:2008.Always a pre-production sample before mass production; The good would be inspected carefully during producing and before loading, and would send the inspection photos to you to confirm.
3
what can you buy from us?
Shower Door, Ceramic Tile, Mosaic, Toilet, Sintered Stone
4
why should you buy from us not from other suppliers?
15 years online sales and export experience
one-step purchase service
one-step purchase service
5
what services can we provide?
Accepted Delivery Terms: FOB,CIF,EXW,FAS,Express Delivery;
Accepted Payment Currency: USD,EUR,HKD,CNY;
Accepted Payment Type: T/T,L/C,D/P D/A,Western Union,Cash,Escrow;
Language Spoken: English,Chinese,Italian.
6
What’s your delivery time?
If our stock is available, the goods can be loading in 7 days after receive your deposit. Otherwise, it would be about 20 -25days as we need to produce for you.
7
Can you help customers mixing cargo in one container?
Yes. We have warehouse to mix different kinds of products in one container to make it helps to reduce your cost. We could supply professional loading plan for you.
8
Can you OEM for us?
Yes, we can OEM according the client’s quality standard and package.
9
What’s your MOQ?
If our stock is available, small order such as 50 SQM and more is accepted. Otherwise, 1*20GP is basic quantity.
10
What kind of package do you have?
Neutral Package, Clients’ Package and ” A-diffusion ” Package.
11
What after-sales services do we provide?
If you find product damage, quality defects, or inconsistent specifications upon receipt (e.g., cracked tiles, uneven mosaic patterns, or malfunctioning bathroom fixtures), please contact our after-sales team within 7 days of delivery with photos/videos of the issue. We will verify the problem within 2 working days and provide solutions such as free replacement, partial refund, or compensation based on the severity.
Below is the full foreign trade ordering process for our products, from inquiry communication to after-sales feedback, providing you with clear and intuitive operational guidelines.
We support multiple secure international payment methods to ensure smooth transactions for your tile and bathroom product orders. Here’s the detailed payment process
We provide flexible and reliable transportation solutions for your tile and bathroom product orders, ensuring safe and timely delivery. Here’s the detailed transportation process
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A-diffusion's business initially started with ceramic tiles. In accordance with the diverse demands of customers, the product varieties have been continuously expanded to include mosaics, bathroom products, and other architectural decoration materials.
Quick links
Tiles
Bathroom product
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Mosaic
Contact us
Address
P06-5# building, Huibo Plaza, nanzhuang town, Foshan.